Token printing, queue management &
customer feedback — in one kiosk

🌐Runs anywhere

Works on any standard web hosting — no special server, no app to install. Open it in a browser on any touchscreen or tablet.

⚡Fast to deploy

The database sets itself up on first launch; a location can be live the same day.

🏢One system, many branches

Every counter, at every location, managed from a single admin panel.

💸Low cost to run

Lightweight technology, no per-seat licensing, no ongoing cloud fees baked in.

✅Verified visitors

Every token is tied to a phone number verified by OTP, so reports reflect real people, not guesses.

🈯Bilingual

English and বাংলা supported throughout — kiosk screens, SMS wording, and organization branding.

🎫Self-service token printing kiosk

• Simple touchscreen welcome screen: Print Token or Give Feedback.
• Phone verification by OTP before any token is issued — prevents abuse, captures a real contact.
• Service selection — the customer taps the service they need (e.g. New Connection, Bill Payment).
• Instant token slip on a compact thermal slip (default 3in × 2in) with the token number and service name.
• Unique daily token numbers (YY-MM-DD-XXXX) — collision-free even when several counters print at once.
• Auto-reset — thank-you message, then back to the welcome screen for the next customer.

💬Customer feedback capture

• 1–5 star / emoji rating (😡 🙁 😐 🙂 😄) with an optional comment box.
• One tap to submit; the kiosk thanks the customer and resets.
• Collected anonymously and separately from tokens — never interferes with queue numbers.

🏬Multi-branch, multi-station

• Organize everything by branch — each location has its own stations, service desks, and lobby display.
• Add unlimited stations/counters, each with its own kiosk screen and URL.
• Take a counter offline temporarily (Active toggle) without deleting it.
• Every branch's counters managed centrally from one admin panel.

🧑‍💼Service desks & agent serving console

• Define service desks per branch and assign each one its services and agents.
• Agents log in and open their desk to a focused serving console: Call next pulls the next waiting token in branch order.
• One tap to Complete, mark No-show, or Recall the current customer.
• A Pending list shows what's still waiting; the console auto-refreshes so agents never reload.

📺Live lobby display board

• A public "Now Serving" TV board per branch — no login needed, just open it on a lobby screen.
• Shows which token is being served at which desk, refreshing every few seconds.
• An optional chime announces each newly called token so waiting customers look up.

🗂️Service management

• Add, edit, delete, and activate/deactivate services any time — changes appear on the kiosk instantly.
• History is protected: the service name is saved onto each token when issued, so renaming a service never changes past records or reports.

👥Staff accounts & permissions

• Kiosks open only for a logged-in operator — never accessible without a valid login.
• Admins assign exactly which stations each operator may open.
• Passwords stored with industry-standard hashing, never in plain text.
• Deactivate departing staff instead of sharing logins.

📨SMS / OTP delivery

• Two delivery modes, switchable from the admin panel: on-screen (demos, staffed counters) or SMS to the customer's phone.
• Customizable SMS wording — English and বাংলা — with a live character/segment counter showing cost per message.
• Automatic on-screen fallback if an SMS can't be delivered — never leaves a customer stuck.
• SMS delivery log — delivered / blocked / problem, with today's totals at a glance.
• Codes are single-use and expire after a few minutes (configurable).

🖨️Printer setup (built in)

• Adjustable slip size — page width, height, and font size set from the admin panel.
• Silent, dialog-free printing in kiosk mode — "Print" sends the slip straight to the printer.
• Works with standard thermal receipt printers (tested with 80mm Rongta models).
• Clear on-screen setup instructions for staff.

🔒Security & reliability

• OTP-gated — no token without phone verification.
• Separate admin and operator logins; per-station operator permissions.
• Safe, parameterized database queries; hashed passwords; single-use, time-limited codes.
• HTTPS-ready; timezone-accurate token dates and OTP expiry.